Refund policy
At Chica Loca, we take immense pride in the quality of our professional skincare and haircare formulations. Every product undergoes strict quality checks before leaving our facility. However, if your order arrives damaged or defective, we are here to make it right.
How to Report a Damaged Product
To be eligible for a free replacement or refund on a damaged item, please follow these steps within 48 hours of receiving your delivery:
- Take Photos/Videos: Drop us an email or WhatsApp message with clear images or a short unboxing video showing the damaged outer packaging and the leaking/broken product.
- Provide Order Details: Include your Order ID, Name, and Contact Number.
- Contact Us: Reach out directly to our support team